LØCI UK & EU logo
LØCI UK & EU logo

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Orders & Shipping

Taxes & Duties

We cover all duties & taxes for orders being shipped to the UK, EU, US and Canada. If you are being asked to pay any duties or taxes in these locations, please contact us here. Outside of these locations, you may need to pay additional charges to rec

Do you ship internationally?

We ship to most locations around the world, Although we process orders from our 2 websites. www.lociwear.co.uk - For all of our customers in Europe. www.lociwear.com - For all other locations. For our European site our delivery charges and timescales

Do you offer express delivery?

We do offer express delivery for our UK customers.Order before 3pm (Monday-Friday*) for Express Delivery orders. Express Delivery 2-3 Business days - £7.99*Express orders placed after 3pm Friday and over the weekend will not be processed until Monday

When will my order ship?

In stock orders are normally dispatched within 24 hours of being placed, excluding weekends. You will receive a confirmation email once your order has shipped with tracking information. During peak periods, it may take slightly longer to ship our you

Can I expedite my order?

Express shipping options are available for our UK customers. All available options will be visible at the checkout once a delivery address has been entered.

How can I track my order?

As soon as your order has been dispatched from our warehouse, you'll receive an email with tracking details. If you have any questions, please contact us via our live chat or using our contact form and we will do all we can to help.

Can I change or cancel my order?

Our warehouse teams work super quickly to ship orders so we cannot guarantee any change requests can be processed.Please advise us instantly if there are any changes to your order via our live chat or using our contact form and we will do all we can

Do you sell gift cards?

Yes we do! To buy your e-gift card, click here.

Order stuck in customs

Unfortunately, sometimes clearing customs can take longer than others, particularly in peak periods or during national holidays. Please ensure you're keeping an eye on your emails and calls in case customs or the courier have tried to contact you, ch

My order has arrived damaged or missing items.

We are really sorry to hear this and is not the experience we aim for. Please contact us confirming your order details, the details of the damage/ missing item and any support images using our contact form or email us at: [email protected] and w